FAQs
*First*.
This site is designated by UPS as our shipping company. if you do not have a UPS account in advance, you may not be able to pay the customs duty after your local package arrives and delivery may not be possible. you can register for a UPS account for free.
Reference: UPS (English version): https://www.ups.com/us/en/Home.page
■For non-members
Q:Can anyone use JS-BASE?
A:This is a members-only purchasing site, so only JS-BASE members can use this site. This site is a wholesale site for retail businesses. Please note that this site is not available to the general public.
Q:How can I become an JS-BASE member?
A:Please apply for membership using the membership registration form. Click here to go to the member registration page.
Q:Can I place an order without registering as a member?
A:You must be a registered member to use the service. If you are a new customer, please click the login icon in the upper right corner of the top page.
■Registration
Q:Does it cost anything to register as a member?
A:We do not charge any registration fee, admission fee, or annual membership fee.
Q:I have completed my registration application, but I have not received an email confirming the completion of my registration.
A:Depending on the reception settings of your PC or cell phone address, you may not be able to receive the e-mail. If you do not receive an e-mail, please contact us at the Contact Us page.
Q:I want to change my registration details.
A:You can make changes from My Page.
■About Login
Q:I forgot my registered password.
A:Please click the Forgot Password link on the login page.
■About Products
Q:Where can I check the wholesale price of products?
A:Wholesale prices are displayed on the product page after you have registered (logged in).
Q:Do the specifications and prices of the products listed on the site ever change?
A:Please note that the specifications and prices of the listed products are subject to change without prior notice.
■About Ordering
Q:I want to reserve an item.
A:We do not accept reservations for out-of-stock or discontinued items. Please place your order again.
Q:How can I check inventory?
A:Please check the inventory status of the item(s) listed in the product details. We will not be able to check the stock status of the products you have ordered. Please understand.
Q:I would like to order in large quantities.
A:Yes, it is possible. Please contact us for details.
Q:Is it possible to cancel or correct an order?
A:We do not accept cancellations after an order has been placed.
Q:I want to check my order or confirm that my order has been placed.
A:Please check “Purchase History” on My Page. You can check your past order history and current order processing status.
Q:How long does it take to receive my order?
A:It takes approximately 2 weeks from the time you place your order. After shipping, it may take longer than 2 weeks, depending on the country of origin. Please note that we may cancel orders for items that are out of stock for an extended period of time.
Q:Can I specify the arrival date and time of my package?
A:No, you cannot.
Q:Can you gift wrap my order?
A:We do not accept gift wrapping.
■About Shipping
Q:Can I choose a shipping company?
A:We use UPS and EMS. We use UPS and EMS.
Q:I want to know the tracking number.
A:The tracking number is written in the shipment completion e-mail.
Q:Can you ship to a designated warehouse in Japan even though the store is located overseas?
A:This site only supports international shipping. If you have a forwarder in Japan, please contact us from Contact Us.
■About Payment
Q:What payment methods do you accept?
A:We accept credit cards, Google Pay, and Shopifypay.
Q:How can I change my credit card information?
A:You can change the details after checkout.
Q:I want to check shipping charges.
A:Please check the reference page for shipping charges. Please note that this is only a rough estimate. Please note that it may vary.
Q:How much is the customs duty? And how much will I be charged for customs duty?
A:We are unable to give you an exact amount as it varies depending on the quantity ordered and the country. Customers are responsible for customs duties. The shipping company will bill you separately after the order is shipped.
Q:What is the breakdown of the amount paid on the website?
A:The price of the product plus the shipping fee is what you pay on the site. The delivery company (UPS) will separately bill you for any customs duties.
■Return Policy
Q:I want to return a defective product.
A:We do not offer a return policy. If you receive a defective item, please contact us within one week after shipping. We will respond after checking the contents. However, if you contact us after one week, we will not be able to respond to your request.
Q:Can I exchange defective products?
A:No, we do not exchange defective items. If you receive a defective product, please contact us within one week after shipment. We will respond after checking the contents. However, if you contact us after one week, we will not be able to respond to your request.
Q:Is it possible to arrange the necessary *documents for listing on external sites such as Amazon, Rakuten, etc.?
A:We are not able to provide the documents required for external sites, such as sales certificates, quality assurance certificates, invoices showing that the products are not copies, letters of authorization (LOA), or license agreements (LA). We are not responsible for any problems that may occur.